Response from Verizon

In response to my last email to Verizon, this is what they sent me:

We apologize, but you have reached an email box that does not respond to incoming emails. It is not monitored.

However, your issues and questions are important to us.

Please visit our Verizon Online website at :

http://www.verizon.net/myaccount

To send an email or chat with a representative, please click the help tab at the top of the window, and select the "Contact Us" link on the left-hand side.

I don't understand how they can stay in business.