A different Verizon Wireless Experience

When I first moved into an office in Stoughton 2 years ago I signed up for Verizon DSL. Unfortunately, the speed and reliability wasn't there because the office was too far away from a Verizon switching station. Here are my notes dated 2005 of the experience:

Verizon Experience:

Told my DSL account was activated on the 10th, so I moved into my office. Discovered DSL didn’t work. Was told misleading information from customer service.

Waited until the 17th, got it activated on the 20th. The technician said the number wasn’t on a DSL qualified line.

Now it is the 22nd, and while DSL is working, the phone line is not. There is no signal coming from the phone line.

Sent this email to them on the 22nd:

Hello, I am writing to inform you of the troubles I have had in getting services from your company. I signed up for DSL and a phone line, and the complications of this process have been terrible. I would like to be compensated for my troubles by a discount on my phone bill and my wireless bill, as I have had to use my cell phone numerous times to troubleshoot the phone, as well as use it in the normal course of business because of the phone line getting shut off during the course of a business day. Please inform me as to how this request can be processed. I would like my first month free, as well as my cell phone (which is a Verizon Wireless phone) minutes reduced. Thanks.

Actually, I couldn’t submit this because their website was malfunctioning, so I sent it via raw email.

I am also only getting 768down, 128up. Argh that’s lame.

And since it was a "business" dsl line, it was more expensive, and you couldn't get dry loop like I now have at home. A dry look DSL line means I don't have to have a regular telephone line with my DSL. All I have, and all I pay for, is DSL.

These days I use cable internet at my business office.