Canceling Verizon's DSL

So after trying enough times to contact Verizon unsuccessfully, I've decided to cancel my account. Its disappointing to have them be so unprofessional, I guess they just don't care about the lowly DSL customer.

I sent them this email this morning:

Hello,

Please cancel this DSL account. Every time I try to call you, I get disconnected. Its not worth my time.

I sent it to billingservices@verizon.net, an email I found after 15 minutes of searching through their site.

UPDATE - This one didn't work either! I had to call them again to finally cancel my Verizon DSL.