Still with Verizon DSL? Nope!

Even though I've tried to cancel my Verizon DSL account several times - the account is still open. Today is the day - I'm going to stay on hold until its gone! It's just not worth the $27 / month.

Here's a running log of my call:
* Teleprompt menu - said "cancel"
* On hold for three minutes - connected with tech support, I provided the DSL phone number, explained that I had tried to cancel three times before, unsuccessful, and would like to cancel now.
* CSR informed me I was talking to technical support, not the cancellation department, transferred me.
* On hold for additional 3 minutes, tele-prompted again, typed in my DSL number.
* CSR answered, asked for number again, so I provided it again, asked for my account number which she said which would be on my bill, but I don't get a bill - its autopay. I confirmed my identity through other means, and was then able to cancel. The CSR was polite about it, she asked two questions - why, and whether a free month would change my mind. I informed her that this was my fourth try canceling, and since the price went up I had already switched to Comcast.

All in all, the process really wasn't too bad. I've been through much worse! :-)

If Verizon gets around to offering FIOS at my location, I'll jump on it - though I'll probably end up moving before that happens.