Verizon's Billing Customer Support

I just emailed verizon.update2@verizon.net, and my email was bounced, so then I tried billing@verizon.net, but who knows if it went through. Here's what I wrote:

Hello,

I tried to update via the link you sent me, and the website said it was still under construction. I tried calling the number you gave me, went through 15 minutes of automated attendant menus, and was then hung up upon.

All I wanted to say was this: please renew my contract for 12 months so that I can continue to have DSL for $19.99. Please make this change, and send the confirmation to my house, as I do not check this account very often.

I'm simply trying to sign up for the Verizon Yearly Plan Billing Rate

Verizon shareholders have say in executives pay

Reuters is reporting that Verizon shareholders now have a say in top executive's salary:

http://investing.reuters.co.uk/news/articleinvesting.aspx?type=media&storyID=nN18229144

That's a big change from the way things used to be. This could either be the start of something big, or a change that will soon be reversed.

Verizon Wireless Cell Phone Line-Up

Check out the Verizon Wireless Cell Phone Line-Up featured at TelecomRebirth.com.

You'd think Verizon's DSL and their wireless service would be more integrated, but in fact its not at all. They two are run by completely separate companies. Vodafone in England even owns part of Verizon Wireless.

Verizon Yearly Plan

My Verizon DSL plan recently completed its term and I received this email about what happens next:

FROM: "Verizon High Speed Internet Customer Care Team"

SUBJECT: Important information regarding your Verizon High Speed Internet account

Dear Verizon Customer,

Our records indicate that you currently subscribe to a Verizon Online DSL 768k Annual Plan and that your one-year commitment has been completed or will soon be completed. We are writing to inform you that your rate for your High Speed Internet package is changing to $26.99 per month.* You will see the new rate on your bill within two billing cycles. Your service will automatically continue, with no term commitment or early termination fee. If you have recently changed to a different plan, please disregard this notice.

If you are interested in other plans that may lower your rate or if you would like to see if you qualify for a higher-speed package, please go to www.verizon.net/greatrate or call 1-800-567-6789.

Verizon Online remains committed to ensuring that we remain the best value in Broadband and will continue to keep prices affordable to our customers. Now Verizon Online comes with a comprehensive entertainment package, featuring Disney Connection, ESPN360, ABC News Now, Movies.com MAX and SOAPNETIC. There’s something for everyone —including kids, movie buffs, news junkies, sports fans and soap opera lovers. You’ll enjoy videos, games, special attractions and much more. Check out all of the great content available to you as a Verizon Online member at http://surround.verizon.net.

Thank you for being a Verizon Online customer. We appreciate your business and we look forward to continuing to serve you.

Verizon Online


*Additional surcharges, taxes and fees may apply.

Of course, the login for their "great rate" system for renewing didn't work in Firefox (I didn't dare try Firefox or Deerpark, let alone Camino!), so I booted up Parallels and am checking it out in Internet Explorer (IE) blech. I checked their price list anyway and it reports I can get my level of DSL for $14.95 / month... that would be nice. But that's probably not dry-loop.

OK... I could login via IE but only got this response: