Cancel Verizon DSL - Cancellation Confimation

Just got this from Verizon:

Dear Valued Verizon Online Member,


Your Verizon Online DSL service has been cancelled.

Thank you for allowing us to serve as your Internet service provider. We received your cancellation order effective 08-02-2007. We're sorry to see you go and hope you reconsider. If you change your mind and would like to re-start your Verizon Online DSL service, simply call 1-800-567-6789.

If you had a Broadband Essentials & Extras subscription with your broadband Verizon Online service, your access to those services will also be discontinued.

Are you sure you want to cancel? Have you taken advantage of all that your high-speed Verizon Online DSL service has to offer, including lower pricing packages and cool new features?

To learn about special offers available to only Verizon Online DSL customers like you, please call your Verizon service representative right away during business hours, 8 a.m. to 8 p.m. ET, at 800-567-6789.

Again, we're sorry to lose you as a customer and welcome the opportunity to resolve any problems you may have experienced. We're eager to have you back, so we will hold your current e-mail address and your User ID for you for 30 days from the date of this message. That way, coming back is easy!

If you subscribed to any Broadband Essentials & Extras services, those services will remain active and will continue to bill at their normal rate unless you cancel them. Please visit us at www.essentialsandextras.com if you want to cancel these services or need to make any changes to your Broadband Essentials & Extras account. Remember, you can visit us anytime at www.surround.verizon.net to order broadband services from Verizon Online, regardless of your ISP.

Thank you for choosing Verizon Online. We hope to serve you again in the future.

Sincerely,

Verizon Online
Broadband Customer Care Team

Still with Verizon DSL? Nope!

Even though I've tried to cancel my Verizon DSL account several times - the account is still open. Today is the day - I'm going to stay on hold until its gone! It's just not worth the $27 / month.

Here's a running log of my call:
* Teleprompt menu - said "cancel"
* On hold for three minutes - connected with tech support, I provided the DSL phone number, explained that I had tried to cancel three times before, unsuccessful, and would like to cancel now.
* CSR informed me I was talking to technical support, not the cancellation department, transferred me.
* On hold for additional 3 minutes, tele-prompted again, typed in my DSL number.
* CSR answered, asked for number again, so I provided it again, asked for my account number which she said which would be on my bill, but I don't get a bill - its autopay. I confirmed my identity through other means, and was then able to cancel. The CSR was polite about it, she asked two questions - why, and whether a free month would change my mind. I informed her that this was my fourth try canceling, and since the price went up I had already switched to Comcast.

All in all, the process really wasn't too bad. I've been through much worse! :-)

If Verizon gets around to offering FIOS at my location, I'll jump on it - though I'll probably end up moving before that happens.