FIOS Comes with Web Space

I'm glad to learn that Verizon FIOS services come with web space too!

I'm working on a website for it:

http://mysite.verizon.net/bizzcv2p/

FIOS Follow-Up

Comparing FIOS to DSL is like comparing the space shuttle to a pair of sneakers. Seriously, in my experience and opinion, FIOS is fast and reliable, whereas DSL is slow and flaky. To be more specific, the beauty of FIOS is that is uses high-fidelity fiber optics to carry digital signals, while DSL uses analog copper wires to transport digital data.

The proof is in the speeds these technologies are able to achieve:

DSL: 3Mbps
FIOS: 50Mbps

What do you think? Of course you can make up your own mind on these matters, but that's the conclusion that I've come to.

Since this blog is mostly focused on DSL, my other blogs, Informed Hosting and Telecom Rebirth feature most of what I have to say regarding FIOS. Check 'em out!

FIOS for My Office

My jealousy towards my cousin for his FIOS connection is fading slowly, as I finally am getting FIOS in my office, woohoo!

Fios

My cousin Max just got hooked up with FIOS:

From comcast to Fios

Man am I jealous!

Cancel Verizon DSL - Cancellation Confimation

Just got this from Verizon:

Dear Valued Verizon Online Member,


Your Verizon Online DSL service has been cancelled.

Thank you for allowing us to serve as your Internet service provider. We received your cancellation order effective 08-02-2007. We're sorry to see you go and hope you reconsider. If you change your mind and would like to re-start your Verizon Online DSL service, simply call 1-800-567-6789.

If you had a Broadband Essentials & Extras subscription with your broadband Verizon Online service, your access to those services will also be discontinued.

Are you sure you want to cancel? Have you taken advantage of all that your high-speed Verizon Online DSL service has to offer, including lower pricing packages and cool new features?

To learn about special offers available to only Verizon Online DSL customers like you, please call your Verizon service representative right away during business hours, 8 a.m. to 8 p.m. ET, at 800-567-6789.

Again, we're sorry to lose you as a customer and welcome the opportunity to resolve any problems you may have experienced. We're eager to have you back, so we will hold your current e-mail address and your User ID for you for 30 days from the date of this message. That way, coming back is easy!

If you subscribed to any Broadband Essentials & Extras services, those services will remain active and will continue to bill at their normal rate unless you cancel them. Please visit us at www.essentialsandextras.com if you want to cancel these services or need to make any changes to your Broadband Essentials & Extras account. Remember, you can visit us anytime at www.surround.verizon.net to order broadband services from Verizon Online, regardless of your ISP.

Thank you for choosing Verizon Online. We hope to serve you again in the future.

Sincerely,

Verizon Online
Broadband Customer Care Team

Still with Verizon DSL? Nope!

Even though I've tried to cancel my Verizon DSL account several times - the account is still open. Today is the day - I'm going to stay on hold until its gone! It's just not worth the $27 / month.

Here's a running log of my call:
* Teleprompt menu - said "cancel"
* On hold for three minutes - connected with tech support, I provided the DSL phone number, explained that I had tried to cancel three times before, unsuccessful, and would like to cancel now.
* CSR informed me I was talking to technical support, not the cancellation department, transferred me.
* On hold for additional 3 minutes, tele-prompted again, typed in my DSL number.
* CSR answered, asked for number again, so I provided it again, asked for my account number which she said which would be on my bill, but I don't get a bill - its autopay. I confirmed my identity through other means, and was then able to cancel. The CSR was polite about it, she asked two questions - why, and whether a free month would change my mind. I informed her that this was my fourth try canceling, and since the price went up I had already switched to Comcast.

All in all, the process really wasn't too bad. I've been through much worse! :-)

If Verizon gets around to offering FIOS at my location, I'll jump on it - though I'll probably end up moving before that happens.

Canceling Verizon's DSL

So after trying enough times to contact Verizon unsuccessfully, I've decided to cancel my account. Its disappointing to have them be so unprofessional, I guess they just don't care about the lowly DSL customer.

I sent them this email this morning:

Hello,

Please cancel this DSL account. Every time I try to call you, I get disconnected. Its not worth my time.

I sent it to billingservices@verizon.net, an email I found after 15 minutes of searching through their site.

UPDATE - This one didn't work either! I had to call them again to finally cancel my Verizon DSL.

Response from Verizon

In response to my last email to Verizon, this is what they sent me:

We apologize, but you have reached an email box that does not respond to incoming emails. It is not monitored.

However, your issues and questions are important to us.

Please visit our Verizon Online website at :

http://www.verizon.net/myaccount

To send an email or chat with a representative, please click the help tab at the top of the window, and select the "Contact Us" link on the left-hand side.

I don't understand how they can stay in business.

Verizon's Billing Customer Support

I just emailed verizon.update2@verizon.net, and my email was bounced, so then I tried billing@verizon.net, but who knows if it went through. Here's what I wrote:

Hello,

I tried to update via the link you sent me, and the website said it was still under construction. I tried calling the number you gave me, went through 15 minutes of automated attendant menus, and was then hung up upon.

All I wanted to say was this: please renew my contract for 12 months so that I can continue to have DSL for $19.99. Please make this change, and send the confirmation to my house, as I do not check this account very often.

I'm simply trying to sign up for the Verizon Yearly Plan Billing Rate